To stay compliant with best practices for spam management policies, we allow voters to unsubscribe from both of our electronic notification types: emails and SMS messages.
- Unsubscribing from Email Notices
- Resubscribing to Email Notices
- Unsubscribing from SMS Notice
- Resubscribing to SMS Notices
This is what an unsubscribed voter looks like in your voter list:
The impacts of unsubscribing are different for each type of notice. This is because we directly control our email server, whereas the SMS technology we use is provided to us by a third party.
In both cases, unsubscribing does not take away a voter's ability to vote; it just means that they cannot receive any further notifications from Electionbuddy via the communication method they've unsubscribed from. Unsubscribing cannot be undone.
Unsubscribing from Email Notices
Voters can unsubscribe themselves. All email messages come with a link at the bottom of the message for unsubscribing. This link will say "Unsubscribe"; clicking it unsubscribes the voter.
Alternatively, at the request of a voter, administrators can manually unsubscribe voters:
- Locate the voter in the voter list of your running vote (on the "Results" page of your vote setup).
- Check the checkbox associated with that specific voter.
- From the drop-down list of options that appear, choose "Unsubscribe".
Impact:
When a voter unsubscribes from an email from ElectionBuddy, they are unsubscribed from receiving further notifications from ElectionBuddy for that vote. So, if you add the voter to a different vote than the one they unsubscribed from, they will still receive emails from that different vote.
Resubscribing to Email Notices
If a voter has unintentionally unsubscribed from receiving Email Notices, please send us a chat with the impacted email address using our Buddy messenger or email us at support@electionbuddy.com, and we will be happy to assist further.
Unsubscribing from SMS Notices
Only voters can unsubscribe themselves from SMS messages. To unsubscribe, a voter must send a text message stating "Unsubscribe" in reply to an SMS message from Electionbuddy.
Impact:
If a voter replies to an SMS notice with "Unsubscribe", they will no longer receive any text messages from our sending SMS number. This would be beyond just preventing the voter from receiving SMS notifications from any vote under that specific administrator's account. It would be a site-wide impact; the voter would not receive any text message notifications from any vote on our site, as long as our SMS sending number stays the same.
Resubscribing to SMS Noticess
Only voters can subscribe themselves back after being unsubscribed. To subscribe once again to our SMS notices, voters with an unsubscribed number can:
- Send a text message to the number they received from ElectionBuddy stating "START" or "RESUME"..
- If the number was previously unsubscribed, they will receive a text message back stating: "You have been resubscribed to receiving messages from this number. Reply HELP for help or STOP to stop receiving messages. Message and data rates may apply." If they were not unsubscribed, they will not receive a message back.
- Once the voter is re-subscribed, they should be able to receive future voting notifications at that number.
If the voter no longer has access to the SMS message they received from ElectionBuddy, please reach out to us via chat using our Buddy messenger or email us at support@electionbuddy.com, and we will be happy to assist.
For any questions, please send us a chat using our Buddy Messenger in the bottom right of the screen.