Two Factor Authentication (2FA)

Two Factor Authentication (2FA) is a security mechanism that provides an extra layer of protection for your organization's vote. Implementing 2FA is a simple yet effective way to bolster your vote integrity by verifying the voter with a text message code or voter password only they would know.

Important Notes:

• The option is only available on votes using High Integrity.
• Authentication cannot be enabled for only some voters. All voters will be required to authenticate using the method selected.
• Only one type of authentication can be selected; Phone Verification or Voter Password.
• Phone Verification: The phone numbers need to be able to receive SMS text messages.
• Voter Passwords: ElectionBuddy does not distribute the voters' passwords for you.

Setting up Two Factor Authentication

You can enable two-factor authentication from the Voters Page. (The option is only available on votes using High Integrity). Choose between "Phone Verification" or "Voter Password".

Phone Verification

• Voters will need to have a mobile phone number included in the voter list.
• When voters access their Ballot, they will select "Send Code" and the code will be sent to their phone number.
• The code must be entered on the "Sign-in" page before the ballot can be accessed.
• Verification codes do not expire. If a voter selects "Resend Code", they will be sent the same code again.

Phone Verification Important Notes

• For voters that are geographically dispersed, use the default country code for the majority of your voters.
• Ensure the voters' country codes are included in the voter list, for any voter not in the default country code.

Voter Password

• Voters will need to have a Password included in the voter list.
• ElectionBuddy does not distribute the voters' passwords for you.
• The password should be something that would be known e.g. Member IDs
• A custom label can be configured to provide a password hint.
• Passwords cannot be updated once a vote is either Ready or Running

Voter Password Important Notes

• Ensure the voters' passwords are included in the voter list, and that they are either aware of their password or can obtain it from the administrator upon proof of identity.

For any questions, please send us a chat using our Buddy Messenger in the bottom right of the screen